GENERAL

The controller of personal data is company iTrade Global, spletna trgovina, d.o.o., Pod Grintovcem 7A, 1370 Logatec, Slovenia, Registration number: 8430829000

By opening and using the Website, various information and data is exchanged between your device and the server, including personal data under the EU General Data Protection Regulation (Regulation (EU) 2016/670 hereinafter referred to as the General Regulation). Below we present you the exchange of information and define precisely the use, interest and reasons.

The website is accessible on the HTTPS secure protocol, which provides encrypted connection and data exchange, and our servers are updated to the latest versions, which increases the level of security.

PERSONAL DATA AND PROCESSING

Personal data is information that identifies you as a specific or identifiable individual. The Controller collects the following personal data in in accordance with the purposes set out below in the Privacy Policy:

The controller does not collect or process your personal information except when you enable or consent to it or there is a legal basis for it and the controller has a legitimate interest in the processing.

DATA PROCESSING BY LAW OR CONTRACTUAL RELATIONS

PURCHASE ON THE ONLINE SHOP

In the case of concluding and executing a contract with the controller (in case of online purchase), you must provide personal data for the purpose of conclusion of contract. It is not possible to process an order in an online store without provision of personal data.

When processing your order, we transfer your information to an EU-registered accounting program that demonstrated appropriate technical and organizational measures consistent with the General Regulation for the secure processing of your personal data.

We transmit your personal information to a delivery service which is registered in the EU and demonstrated appropriate technical and organizational measures in accordance with the General Regulation for the secure processing of your personal data.

SENDING PROMOTIONAL MESSAGES

The controller can send you emails about sales campaigns or news to your e-mail address, which you specified at the time of your order. The Controller does not forward your email to a third party under any circumstances, and you always have the option to unsubscribe from receiving promotional messages by clicking the link in the message itself. The Controller always respects your decision and the opt-out is automated and takes effect immediately.

PROCESSING OF PERSONAL DATA ON THE BASIS OF LEGAL INTEREST

In accordance with the General Regulation, the controller may also process data on the basis of a legitimate interest. The Controller strives that the rights and freedoms of the individual or the visitor of the website prevail over said interests. If you do not want the data processed or want to delete or cancel the processing, you can send us an e-mail at contact@itradeglobal.si.

GENERAL STATISTICAL PROCESSING

For the purpose of optimizing the website, monitoring the proper functioning of the website, analysing sales, re-purchases and customer behaviour, and for business optimization purposes and measuring business performance, we use the Google Analytics tool. The tool monitors sales by sales channels, how many buyers make repurchases, and in what quantity and value, we monitor responses to advertising campaigns and general visitor statistics. We use IP address anonymization so that your IP address is never forwarded. Once your IP address becomes anonymous, your identification is no longer possible, so Google Analytics cannot in any way associate your device with other Google data.

ACCESS TO HISTORY OF ORDERS AND OTHER DATA

Controllers staff can access your order history if you provide personal data for identification or order number. Upon access, they can offer you a better service or offers and effectively resolve any complaints.

CUSTOMIZED COMMUNICATION WITH EXISTING AND POTENTIAL BUYERS

Personalized communication (via email, browser notifications or social networks) is used to present a suitable offer, communicating discounts and provision of other content that may be of interest to you based on your past interactions with our site. We use your demographics (gender, age and location), your purchase history (purchased products, number of purchases), product responses and views (opening messages, clicks on links), and behavioural conduct to initiate this type of communication.

SENDING PERSONALIZED MESSAGES

When using personalized communication, we never create user profiles, nor do we profile you or analyse your personal data, we only perform processing on a large group basis, which makes it impossible for you to be identified as an individual.

CONSENT

The Controller may process and collect your personal information, subject to your consent, for the purposes of verifying and enabling your online account created by registering on the Website and for sending promotional messages and other content by email in case there is no other legal basis for this and you have given us your explicit consent. The controller may also process and collect your personal data for other purposes, but only if you have been accurately informed of these purposes and given explicit consent.

If you do not want the data processed or want to delete or cancel the processing, you can send us an e-mail at contact@itradeglobal.si.

COOKIES

We use cookies to provide you with a better user experience and keep statistics and monitor the operation of the website. Our analytics cookies contain anonymization of your IP address so that your personal information is not disclosed to a third party.

There are different ways to control and manage cookies through your browser’s developer tools. The method depends on the browser you are using when accessing this website. Keep in mind that removing or blocking cookies may adversely affect your user experience and accessibility to certain pages of our online store.

Most browsers automatically accept cookies, but you can choose whether to accept cookies through the browser control, which is usually found in the browser’s Tools or Settings menu. For more information on how to change your browser settings or how to block, manage, or filter cookies, visit: www.allaboutcookies.org.

Learn more about how our website uses cookies by viewing our Cookie Policy.

PERSONAL DATA RETENTION

The controller retains your personal data for as long as is necessary to accomplish the purpose for which the personal data was collected and processed. In case a special law prescribes the retention of data for a specified period, then the controller processes that data in accordance with said law.

If you place an order, complete it and accept the delivery of goods, then we keep the order information on the server for 2 years from the delivery. If you make a request to delete your data from our databases, we can delete the data beforehand, except for the data on the invoice, which is not allowed to be deleted in accordance with the legislation and must be kept by the Controller for 5 years.

Data in Google Analytics is deleted after 26 months.

PERFORMANCE OF CONTRACT

By using the Website, you are aware that the controller may also entrust other contractors (processors) with your personal data solely on behalf of the controller and within the limits of the controller’s authorization. The controller employs the following contractors (processors):

Your privacy means a lot to us; therefore your personal data will never be transferred to third parties, and the controller chooses only verified contractors who have the software regulated in accordance with the General Regulation. Users of personal data do not send personal data to third countries outside the EU except in the USA. All contractors located in the US are self-certified under the International Privacy Shield Agreement.

YOUR RIGHTS

In accordance with Articles 15, 16, 17, 18, 20 and 21 of the General Regulation, you have the right of access, right to rectification, right to erasure (‘right to be forgotten’), right to restriction of processing, right to data portability and right to object. The rights are further explained in our Cookie policy.

For more information on data processing and additional questions, you can contact us via contact@itradeglobal.si.